In case you are utilizing the services of Trend Micro, you can whitelist ThreatCop to allow the simulated phishing test emails as well as training notifications to reach your end-users. 

For Spam Protection

Step 1: Advance Threat Protection > Add 

Step 2: Choose your policy based on your service 

Step 3: Advance Spam Protection > Enable Advanced Spam Protection 

Step 4: Select Approved or Blocked Send List section 

Step 5: Check the box next to the ‘Enable Approved Sender List’ option

Step 6: Add *threatcop.ai in the text field and click on ‘Add’

Step 7: Rule Configuration section > Incoming Message option 

Step 8: Select Detection level = Medium  

For Malware Scanning

Step 1: On left panel, select Malware Scanning 

Step 2: Select Rule Configuration 

Step 3: Apply to: drop down, select the All Message option 

Step 4: Select ‘Scan All Files’ and ‘Enable IntelliTrap’

Step 5: Select Action > Trend Micro Recommend action 

Step 6: Select Notification > select Notify

For File Blocking

We recommend you to keep File Blocking on as you cannot limit this option to Kratikal’s messages. Turning off File Blocking can be very dangerous as it might allow potentially malicious attachments through to your end-users. 

For Web Reputation 

Step 1: On the left panel, select Web Reputation > Enable Web Reputation 

Step 2: Select Rule Configuration and choose All Messages

Step 3: Security Level : Medium

Step 4: Select the Approved/Blocked URL List section

Step 5: Check the box next to the ‘Enable the Approved URL List’ option

Step 6: Check the box next to ‘Add Internal Domains to the Approved URL List’ option and then, enter ThreatCop’s hostnames into the text field

Step 7: Click Add > Virtual Analyzer

Step 8: Check the Enable Virtual Analyzer option

Step 9: Click on the Save button