SPF Setup for Freshdesk

SPF Setup for Freshdesk

SPF helps verify the origin of email messages so that unauthorized senders cannot send messages on behalf of your domain. Freshdesk supports SPF authentication, and it can be configured manually by following the simple steps discussed in this document. 

Steps to Configure SPF for Freshdesk

  • Open the website of your domain registrar 

  • Login to your DNS management console

  • Navigate to your DNS configuration settings, and in the Zone file try to find SPF record or look for TXT


In case you have a pre-existing SPF record, 


Simply add an include mechanism to your record with the value: include:email.freshdesk.com

So if your previous record was v=spf1 include:._spf.google.com ~all, your new record will be:

v=spf1 include:._spf.google.com include:email.freshdesk.com ~all


In case you don’t have a pre-existing SPF record,


Publish the following SPF record for Freshdesk: v=spf1 include:email.freshdesk.com ~all


With this, you will now be able to exchange email messages from your Freshdesk account without hindrances, or the fear of them failing DMARC authentication.  


    • Related Articles

    • How to Setup SPF for Salesforce?

      Setting up SPF for Salesforce will enable Salesforce to send emails on behalf of your domain along with the DMARC authentication. Also, while sending emails via Salesforce, you would want your receivers to receive those emails as coming from ...
    • Can We Setup DMARC Using SPF?

      Yes, you can set up DMARC without DKIM and even if you only have DMARC and SPF setup. In cases where the DKIM check fails, DMARC authentication is dependent on the SPF check and SPF identifier alignment, which works but is not that optimal. DMARC ...
    • How to Setup SPF for Constant Contact?

      If you want to allow constant contact to send emails on behalf of your domain, you need to set up SPF and modify the records to include constant contact. Otherwise, your emails sent using the application will not be DMARC compliant and will fail ...
    • How to Setup SPF for Constant Contact?

      If you want to allow constant contact to send emails on behalf of your domain, you need to set up SPF and modify the records to include constant contact. Otherwise, your emails sent using the application will not be DMARC compliant and will fail ...
    • How to Setup SPF for Zoho Mail?

      You must include _zoho.com_ in your SPF record to guarantee that Zoho is permitted to send emails on your behalf. SPF is a DNS-based filtering system that mail gateways use to identify legitimate mail servers. Steps to Setup SPF for Zoho Mail Open ...