what if my mails are not reaching in inbox?

what if my mails are not reaching in inbox?

If mails are not reaching the inbox, we'll have to check the following things:

1) If the whitelisting has been done properly or not.
2) Check the email gateway, firewall to see where the mail has reached.
3) Also check if the mail has landed in the spam/junk folder or it has been quarantined.

    • Related Articles

    • Can I use my SMTP to send mails? If yes then how?

      Yes, you can use your own SMTP to send mails. SMTP can be easily located within the campaign details. Here are the steps you can follow to make the changes: - Make a clone of the template you wish to run. - Select the "Edit" option after you clone ...

    • ThreatCop IPs to be Whitelisted

      Before launching simulated phishing campaigns on your employees, you need to whitelist ThreatCop’s IP's to make sure these emails reach the employees’ inboxes successfully. It's necessary to whitelist these IPs to prevent these simulated phishing ...

    • How will I know my whitelisting has been done correctly?

      You can verify the status of your whitelisting by initiating a test campaign. Once the email lands in your inbox, it indicates that your whitelisting has been done correctly. 

    • Requirement for using your SMTP server?

      You can use your own SMTP to send mails. SMTP can be easily located within the campaign details. Below are the requirements to connect your SMTP: 1. Server Host 2. Server Username 3. Server Password We would require the above SMTP details and use our ...

    • What are the prerequisites for ThreatCop?

      1. Add a list of targeted employees in the sample CSV format. (First Name and Email are mandatory parameters, other fields are optional) 2. Whitelist the below-mentioned IPs on the Firewall, Web Applications and on all your gateway solutions : ...