The foremost step that must be taken before starting the cyber security awareness training among employees is whitelisting the sender id. It is extremely important to whitelist our sender id in order to allow our simulated phishing emails and training notifications to land in your inbox instead of either getting blocked or filtered into the spam folder.
Sender ID is specific to the chosen email template. In case, the simulated phishing emails do not land into your domain, then whitelisting of the Sender Id must be done.
Contact our support team for further assistance.